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#21
interesting reading on the different sites and how they behave, personally ive only ever played demo online so no real experience , seems like sticking to a few of the better known larger sites is safer long run

fenso sounds like you've been shafted but do hope you get your money returned , its a fucking nasty stunt they have pulled !
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#22
I'm sorry to hear about this

but this is a classic case of a member signing up and depositing

but not reading or understanding the T & C's and WR

I hope you got it sorted in the end

this is the problem when people don't read the WR

and then they but bad reviews all over the Internet because they didn't read the terms and are not happy

does that mean that the casino is a scam or a rouge casino

no off course it doesn't

thank you RockBet
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#23
I agree that terms and conditions for offers should be read, but a lot of sites hide these terms and conditions and don't make it clear to the player. This is a dirty trick that will get them a bad rating. Casino meister tend to take complaints seriously and usually try out the sites for themselves before marking a casino as Rouge or scam.

As the complaint on RockBet was issued over 5 years ago, it may be worth contacting them to see if it can be removed... But someone posted another review link in another thread which is also bad so I don't really know what's going on there.

I don't play online else I'd test out rockbet personally and let everyone know how it goes
PLUS EEVEE!!!!!
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#24
(08-08-2016, 04:07 PM)Slasher Wrote: I agree that terms and conditions for offers should be read, but a lot of sites hide these terms and conditions and don't make it clear to the player. This is a dirty trick that will get them a bad rating. Casino meister tend to take complaints seriously and usually try out the sites for themselves before marking a casino as Rouge or scam.

As the complaint on RockBet was issued over 5 years ago, it may be worth contacting  them to see if it can be removed... But someone posted another review link in another thread which is also bad so I don't really know what's going on there.

I don't play online else I'd test out rockbet personally and let everyone know how it goes

Hi Craig 

you are correct and I would agree that 

ANYONE SIGNING AND DEPOSITING TO ANY ONLINE CASINO SHOULD READ THE T & C'S AND WAGERING REQUIREMENTS 

at least then you know what to expect 

thank you RockBet 

Ps pm sent to you Slasher
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#25
I have to echo the sentiments already expressed here. T's and C's not read = major pain in the head. The best you can do is appeal to them keeping a polite and constructive approach, apologise and push the fact you're a bit new to this and only wanted to get rid of the £10 bonus.
With the minimal amount of play you've done, they should see that nobody in their right mind would blow their original deposit money after a few spins by cancelling a bonus.
Hopefully they will reinstate the balance as a good will gesture, although if they are in FU mode and send you a FU clause, then they obviously have no intention of refunding you and they'd rather take your money once upfront, and never have your custom again instead of giving you a good customer experience this time and having you come back as a potential customer for months, maybe years to come.
Given their track record, I hope this is a positive outcome for you, but I won't hold my breath.
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